FAQ
Returns & Cancellations
How can I return an item?
How can I cancel my order?
- Contact Customer Service for a Return Authorization number
- You have a 90-day return policy on stocking items
- 20% restocking fee will be applied
- Special order items that are not regularly stocked in our warehouse are non-returnable
- Items should be in original packaging and free from damage
- If an item needs returned due to a Joseph Industries error, we will cover the costs to return, replace and resend the item with as little downtime as possible
How can I cancel my order?
- Contact a Joseph Industries Sales Representative and they will direct you on how to proceed
- Special order items that are not regularly stocked in our warehouse are non-cancelableÂ
Shipping
What is your cutoff time for same day shipping?
- 4:00 PM EST for orders with in-stock items
- For small package shipments under 100lbs, we use UPS; for freight shipments over 100lbs, we use XPO
- Shipping costs vary based off weights and dimensions of the package; therefore, shipping costs will be calculated at the time of invoicing. Â An approximate shipping charge can be given when the order is placed
- Yes
Core Deposits and Core Returns
Core DepositsÂ
Joseph Industries (JI) charges a core deposit for all remanufactured purchased product. The core deposit must be paid with the original invoice. This deposit will be refunded when a same configuration core, in a condition able to be remanufactured, is returned to JI within the core entitlement period as outlined below.
Eligibility for credit is based on the criteria below:
If all the above criteria are met, full credit will be issued against the original invoice.
If the core has missing or damaged critical components, the credit issued will be based on the extent of the damaged or missing components.
If a core is returned after the core entitlement period it will be subject to JI acceptance, if accepted, the core may be purchased at market value.
If credit for the full core deposit value is not issued, the customer will be contacted with an explanation for the deductions.
Core deposit values are subject to change without notice.
Core Return PolicyÂ
All cores being returned to Joseph Industries require a Return Authorization (RA) Number. This includes Core Credit, R&Rs, Return to Stock and Warranty Consideration. The RA Number must be prominently displayed on the paperwork/shipping container or delays will occur.
Â
In some cases, a Return Authorization Number is listed on the packing list when the reman product was originally shipped to you. If one is not, call your Joseph Customer Service Representative.Â
All cores must be:
Joseph Industries (JI) charges a core deposit for all remanufactured purchased product. The core deposit must be paid with the original invoice. This deposit will be refunded when a same configuration core, in a condition able to be remanufactured, is returned to JI within the core entitlement period as outlined below.
Eligibility for credit is based on the criteria below:
- Be of the same configuration to the product purchased
- Be returned to JI within the core entitlement period of 90 calendar days
- Not have been disassembled
- Not have missing or damaged critical components ("no-hassle" cores are omitted)
- Not have been abused
If all the above criteria are met, full credit will be issued against the original invoice.
If the core has missing or damaged critical components, the credit issued will be based on the extent of the damaged or missing components.
If a core is returned after the core entitlement period it will be subject to JI acceptance, if accepted, the core may be purchased at market value.
If credit for the full core deposit value is not issued, the customer will be contacted with an explanation for the deductions.
Core deposit values are subject to change without notice.
Core Return PolicyÂ
All cores being returned to Joseph Industries require a Return Authorization (RA) Number. This includes Core Credit, R&Rs, Return to Stock and Warranty Consideration. The RA Number must be prominently displayed on the paperwork/shipping container or delays will occur.
Â
In some cases, a Return Authorization Number is listed on the packing list when the reman product was originally shipped to you. If one is not, call your Joseph Customer Service Representative.Â
All cores must be:
- Drained of oil
- Shipped freight pre-paid
- In or on a suitable shipping container
Warranty Policy and Procedure
Limited Warranty Policy
Joseph Industries (JI) warrants to the original purchaser of remanufactured products to be free from defects in material and workmanship for a period of (12) months (unlimited hours), except for fluid leaks which are covered for a period of 90 days, from the date of delivery. If service records provide the date of installation, then that will be the effective start date for the warranty. Component parts and new assemblies are warranted for 90 days. Joseph Industries will make the final determination as to the root-cause of any failure with the promise to conduct all potential warranties in an impartial and just manner.
New and remanufactured product warranty requirements:
The unit must be installed by an authorized dealer or certified technician;
Filter(s) are to be replaced prior to installation;
Cooler lines, radiator, and filter lines flushed prior to installation;
A new or remanufactured torque converter must be used, as applicable;
Maintained to OEM service manual guidelines;
Documented service records must be provided for all warranty claims made after 30 days;
Disassembly of the product without prior authorization by the JI Warranty Administrator will automatically void the warranty.
The warranty does not cover failures as a result of, but not limited to, the following:
The warranty is limited to the following, as applicable:
Transmission and engine labor costs are covered up to $750; labor rates will be limited to $50 per hour for a maximum of 15 total hours.
Axle labor costs are covered up to $400; labor rates will be limited to $50 per hour for a maximum of 8 total hours.
All labor costs that are approved will be issued as a credit toward future purchases.
The warranty is limited to the replacement of the defective parts.
Total warranty costs cannot exceed the original price of the product on the invoice.
Service fees, rental fees, sales tax, towing, specialized equipment, diagnostic time and travel are not covered.
When determined by JI, a repair or replacement of the product will be authorized and therefore JI will not be held liable for any additional costs or damages. Warranty replacements will be charged to the customer, including applicable core charges, until the warrantable product has been returned, inspected, and deemed valid by JI. If valid, credit for the replacements will be issued. If invalid, the customer is solely responsible for the replacement invoice. Therefore, the warranty return will be applied as the core charge on the replacement invoice and subject to the core return policy.
This warranty is expressed in lieu of all other obligations or liabilities on its part and Joseph Industries, Inc. neither assumes nor authorizes any other person to assume for it any liability in connection with the sales of its products.
Warranty Procedures
When a suspected warranty problem occurs, contact JI at 888-465-6737 as soon as possible and ask for the Warranty Administrator who will give you further instructions as to how to proceed. DO NOT repair or disassemble the product without prior authorization by the JI Warranty Administrator or you will void the warranty. You will be asked to provide the following details of the problem including:
The potential problem may be resolved without having to return or remove the product. if the JI Warranty Administrator determines this is possible, we will provide the part(s) and authorize the labor to replace/repair the failed product according to our labor reimbursement policy. However, JI, must authorize any type of repair, before work is done.
If the failed product must be returned to JI for inspection, you will be informed of our findings within 30 working days of its receipt. If the problem is found to be a failure in material or workmanship, you will be issued credit according to our Limited Warranty Policy. If the JI Warranty Administrator determines that the failure was not warrantable and caused due to other reasons, you will be contacted with the inspection results and final disposition.
Joseph Industries (JI) warrants to the original purchaser of remanufactured products to be free from defects in material and workmanship for a period of (12) months (unlimited hours), except for fluid leaks which are covered for a period of 90 days, from the date of delivery. If service records provide the date of installation, then that will be the effective start date for the warranty. Component parts and new assemblies are warranted for 90 days. Joseph Industries will make the final determination as to the root-cause of any failure with the promise to conduct all potential warranties in an impartial and just manner.
New and remanufactured product warranty requirements:
The unit must be installed by an authorized dealer or certified technician;
Filter(s) are to be replaced prior to installation;
Cooler lines, radiator, and filter lines flushed prior to installation;
A new or remanufactured torque converter must be used, as applicable;
Maintained to OEM service manual guidelines;
Documented service records must be provided for all warranty claims made after 30 days;
Disassembly of the product without prior authorization by the JI Warranty Administrator will automatically void the warranty.
The warranty does not cover failures as a result of, but not limited to, the following:
- Improper application
- Improper installation
- Lack of normal maintenance
- Abuse or misuse
- Accident
- Improper Cooling/ Overheating
- Contamination
- Electrical overload
- Improper wiring
- Fire
- Flood
The warranty is limited to the following, as applicable:
Transmission and engine labor costs are covered up to $750; labor rates will be limited to $50 per hour for a maximum of 15 total hours.
Axle labor costs are covered up to $400; labor rates will be limited to $50 per hour for a maximum of 8 total hours.
All labor costs that are approved will be issued as a credit toward future purchases.
The warranty is limited to the replacement of the defective parts.
Total warranty costs cannot exceed the original price of the product on the invoice.
Service fees, rental fees, sales tax, towing, specialized equipment, diagnostic time and travel are not covered.
When determined by JI, a repair or replacement of the product will be authorized and therefore JI will not be held liable for any additional costs or damages. Warranty replacements will be charged to the customer, including applicable core charges, until the warrantable product has been returned, inspected, and deemed valid by JI. If valid, credit for the replacements will be issued. If invalid, the customer is solely responsible for the replacement invoice. Therefore, the warranty return will be applied as the core charge on the replacement invoice and subject to the core return policy.
This warranty is expressed in lieu of all other obligations or liabilities on its part and Joseph Industries, Inc. neither assumes nor authorizes any other person to assume for it any liability in connection with the sales of its products.
Warranty Procedures
When a suspected warranty problem occurs, contact JI at 888-465-6737 as soon as possible and ask for the Warranty Administrator who will give you further instructions as to how to proceed. DO NOT repair or disassemble the product without prior authorization by the JI Warranty Administrator or you will void the warranty. You will be asked to provide the following details of the problem including:
- Product Part Number
- Description of the problem or failure
- Product Serial Number (as applicable)
- Installation date
- Verification of purchase
- Verification of internal labor rate
- If you are asked to return the part to JI for analysis, you will be issued a Warranty Return Authorization Number. It is the customers responsibility to clearly mark the product or shipping container with said number. Failure to do so will delay processing and may result in denial of your claim.
The potential problem may be resolved without having to return or remove the product. if the JI Warranty Administrator determines this is possible, we will provide the part(s) and authorize the labor to replace/repair the failed product according to our labor reimbursement policy. However, JI, must authorize any type of repair, before work is done.
If the failed product must be returned to JI for inspection, you will be informed of our findings within 30 working days of its receipt. If the problem is found to be a failure in material or workmanship, you will be issued credit according to our Limited Warranty Policy. If the JI Warranty Administrator determines that the failure was not warrantable and caused due to other reasons, you will be contacted with the inspection results and final disposition.