Policies and Warranty         Core Policy
 

Limited Warranty Policy

Joseph Industries (JI) warrants to the original purchaser of remanufactured products to be free from defects in material and workmanship for a period of (12) months (unlimited hours), with the exception of fluid leaks which are covered for a period of 90 days, from the date of delivery. If service records provide the date of installation, then that will be the effective start date for the warranty. Component parts and new assemblies are warranted for 90 days. Joseph Industries will make the final determination as to the root-cause of any failure with the promise to conduct all potential warranties in an impartial and just manner.

Warranty Limitations and Exclusions

New and remanufactured product warranty requirements:

• The unit must be installed by an authorized dealer or certified technician;
• Filter(s) are to be replaced prior to installation;
• Cooler lines, radiator, and filter lines flushed prior to installation;
• A new or remanufactured torque converter must be used, as applicable;
• Maintained to OEM service manual guidelines;
• Documented service records must be provided for all warranty claims made after 30 days;
• Disassembly of the product without prior authorization by the JI Warranty Administrator will automatically void the warranty.

The warranty does not cover failures as a result of, but not limited to, the following:

• Improper application
• Improper installation
• Lack of normal maintenance
• Abuse or misuse
• Accident
• Improper Cooling/ Overheating
• Contamination
• Electrical overload
• Improper wiring
• Fire
• Flood

The warranty is limited to the following, as applicable:

• Transmission and engine labor costs are covered up to $750; labor rates will be limited to $50 per hour for a maximum of 15 total hours.
• Axle labor costs are covered up to $400; labor rates will be limited to $50 per hour for a maximum of 8 total hours.
• All labor costs that are approved will be issued as a credit toward future purchases.
• The warranty is limited to the replacement of the defective parts.
• Total warranty costs cannot exceed the original price of the product on the invoice.
• Service fees, rental fees, sales tax, towing, specialized equipment, diagnostic time and travel are not covered.

When determined by JI, a repair or replacement of the product will be authorized and therefore JI will not be held liable for any additional costs or damages. Warranty replacements will be charged to the customer, including applicable core charges, until the warrantable product has been returned, inspected, and deemed valid by JI. If valid, credit for the replacements will be issued. If invalid, the customer is solely responsible for the replacement invoice. Therefore, the warranty return will be applied as the core charge on the replacement invoice and subject to the core return policy.

This warranty is expressed in lieu of all other obligations or liabilities on its part and Joseph Industries, Inc. neither assumes nor authorizes any other person to assume for it any liability in connection with the sales of its products.

Warranty Procedures

When a suspected warranty problem occurs, contact JI at 888-465-6737 as soon as possible and ask for the Warranty Administrator who will give you further instructions as to how to proceed. DO NOT repair or disassemble the product without prior authorization by the JI Warranty Administrator or you will void the warranty. You will be asked to provide the following details of the problem including:

• Product Part Number
• Description of the problem or failure
• Product Serial Number (as applicable)
• Installation date
• Verification of purchase
• Verification of internal labor rate

If you are asked to return the part to JI for analysis, you will be issued a Warranty Return Authorization Number. It is the customers responsibility to clearly mark the product or shipping container with said number. Failure to do so will delay processing and may result in denial of your claim.

The potential problem may be resolved without having to return or remove the product. if the JI Warranty Administrator determines this is possible, we will provide the part(s) and authorize the labor to replace/repair the failed product according to our labor reimbursement policy. However, JI, must authorize any type of repair, before work is done.

If the failed product must be returned to JI for inspection, you will be informed of our findings within 30 working days of its receipt. If the problem is found to be a failure in material or workmanship, you will be issued credit according to our Limited Warranty Policy. If the JI Warranty Administrator determines that the failure was not warrantable and caused due to other reasons, you will be contacted with the inspection results and final disposition.

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Returns

Return Policy

Products purchased from Joseph Industries may be returned within 90 days from date of purchase and are subject to a 20% restocking fee. Special order products purchased through Joseph Industries are non-returnable. Contact a Joseph Industries Sales Representative (800) 321-9983 to obtain a return authorization number before returning any products. 

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Core Policy

Core Deposits

Joseph Industries (JI) charges a core deposit for all remanufactured purchased product. The core deposit must be paid with the original invoice. This deposit will be refunded when a same configuration core, in remanufacturable condition, is returned to JI within the core entitlement period as outlined below.

Core Deposit Credits

Eligibility for credit is based on the criteria below:

If all the above criteria are met, full credit will be issued against the original invoice.

If the core has missing or damaged critical components, the credit issued will be based on the extent of the damaged or missing components.

If a core is returned after the core entitlement period it will be subject to JI acceptance, if accepted, the core may be purchased at market value.

If credit for the full core deposit value is not issued, the customer will be contacted with an explanation for the deductions.

Core deposit values are subject to change without notice.

The following procedures should be followed when returning cores:

Engine and Transmission Cores

These cores cannot be returned to Joseph without a Return Authorization (RA) Number. The RA Number must be clearly marked on the shipping container or attached to the core. 

In some cases, a Return Authorization Number is listed on the packing list when 
the reman product was originally shipped to you. If one is not, call your Joseph Customer Service Representative. 

• All cores must be drained of oil.
• All cores must be shipped freight pre-paid.

Torque Converter Cores

To ensure the fastest and most accurate processing of your torque converter 
cores we suggest:

1. Obtaining a Return Authorization Number 
2. Include your original Joseph packing list or invoice
3. Mark your paperwork as "Core Credit"

The core must be in a suitable container or on a suitable skid for handling purposes.

Note: All cores being returned for Remanufacture & Return (R&R), return to stock, or for warranty consideration MUST have an RA number assigned and prominently displayed on the outside of the shipping container or delays will occur.

Core Purchases

Joseph Industries, from time to time, will purchase engine, transmission and 
torque converter cores. Contact your Joseph Customer Service Representative 
who will put you in contact with our core purchasing department. You will then be informed as to our interest and the current market price for your excess cores. Instructions will be given at that time as to the procedure to be followed to complete the transaction. 

Warranty
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