Warranty Procedures

When a suspected warranty problem occurs, contact Joseph Industries at 888-465-6737 as soon as possible and ask for the Warranty Administrator who will give you further instructions as to how to proceed... DO NOT repair or disassemble the product without prior authorization by the Joseph Warranty Administrator or you will void the warranty. You will be asked to provide the following details of the problem including:

• Product Part Number
• Description of the problem or failure
• Product Serial Number (engines & transmissions only)
• Installation date
• Verification of purchase
• Verification of internal labor rate (engines, transmissions & converters only)

If you are asked to return the part to Joseph for analysis, you will be issued a Warranty Return Authorization number that must be clearly attached to either the part or the shipping container. Failure to do so will delay processing and may result in denial of your claim.

In many cases, especially with engines and transmissions, the problem may be solved without having to return the product or even remove it. If we believe this is possible, we will provide the necessary parts and authorize the necessary labor to replace/repair the failed remanufactured component according to our labor reimbursement policy. However, Joseph, must authorize any type of repair, before any work is done.

If the failed component must be returned to Joseph Industries for inspection, once the failed component is analyzed, you will be informed of our findings within 30 days of its receipt. If the problem is found to be a failure in material or workmanship, you will be issued credit according to our Limited Warranty Policy. If we believe that the failure was not warrantable and caused due to other reasons, you will be contacted by a Joseph representative to explain our inspection results and disposition of the failed component.

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Core Policy

Core Deposits

Joseph Industries charges a core deposit for all remanufactured product shipped 
from Joseph stock. The core deposit must be paid with the invoice. This deposit 
will be refunded in full when a like kind core in good condition is returned to Joseph in a timely manner as explained below. 

Core deposit values are subject to change without notice.

Core Deposit Credits

In order to receive full credit for your core deposit, the core returned must:

• Be of like kind to the product purchased.
• Be returned to Joseph within the core entitlement period which is stated on the invoice and packing slip.
• Not have been disassembled.
• Not have missing or damaged major components (special "no-hassle" cores excepted).
• Not have been abused.

If all of the above criteria are met, full credit will be issued against the original 
invoice, if specified, or the oldest eligible core still within the core entitlement period. 

If the core has missing or damaged components, the credit issued will be based on the extent of the damaged or missing components. 

If a core is returned after the core entitlement period or is not identical to the 
product purchased, the core may be returned to you or purchased by Joseph at the current market value for the core or applied as a core deposit for a future purchase.

If credit for the full core deposit value is not issued, the customer will be contacted with an explanation for the deductions.

Core Bank

Torque converter cores in excess of what are currently owed can be sent to Joseph for evaluation and if accepted by Joseph, be purchased at fair market value or a credit issued to your "core bank" to be applied against a core deposit for a like kind purchase in the future.

Note: The core bank is used to keep track of credits that can be applied to offset applicable future core deposits only. This credit has no monetary value and can only be applied against future core deposits. Joseph Industries, Inc. does not guarantee a core will be available at the time of a desired remanufactured product purchase.

The following procedures should be followed when returning cores:

Engine and Transmission Cores

These cores cannot be returned to Joseph without a Return Authorization (RA) Number. The RA Number must be clearly marked on the shipping container or attached to the core. 

In some cases, a Return Authorization Number is listed on the packing list when 
the reman product was originally shipped to you. If one is not, call your Joseph Customer Service Representative. 

• All cores must be drained of oil.
• All cores must be shipped freight pre-paid.

Torque Converter Cores

To ensure the fastest and most accurate processing of your torque converter 
cores we suggest:

1. Obtaining a Return Authorization Number 
2. Include your original Joseph packing list or invoice
3. Mark your paperwork as "Core Credit"

The core must be in a suitable container or on a suitable skid for handling purposes.

Note: All cores being returned for Remanufacture & Return (R&R), return to stock, or for warranty consideration MUST have an RA number assigned and prominently displayed on the outside of the shipping container or delays will occur.

Core Purchases

Joseph Industries, from time to time, will purchase engine, transmission and 
torque converter cores. Contact your Joseph Customer Service Representative 
who will put you in contact with our core purchasing department. You will then be informed as to our interest and the current market price for your excess cores. Instructions will be given at that time as to the procedure to be followed to complete the transaction. 

Warranty
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